Coronavirus (COVID-19)

WellFirst Health is working to protect the health and safety of our members.

Getting needed medical care

We understand you still need access to important health care during the pandemic. At SSM Health, our top priority is the health and safety of our patients, caregivers and communities. If you need to visit one of our physician offices, urgent care clinics or emergency rooms, rest assured we have extensive precautions in place. Learn more from SSM Health

Guidance on seeking care

Learn about telehealth options

COVID-19 testing and treatment

WellFirst Health is currently taking the following steps to protect the health of our members:

  • Waiving in-network cost-sharing, including copayments, coinsurance and deductibles, for COVID-19 diagnostic testing and COVID-19 antibody testing. WellFirst Health will cover the test and doctor visit at no cost to members when the basis for the visit is related to testing for COVID-19.
  • WellFirst Health  will cover in-network hospitalizations for COVID-19 treatment with no member cost sharing. 

As a community health plan, we’re working to limit the spread of this virus and promote access to screening, testing and medically necessary treatment.

Getting care for COVID-19

The U.S. Centers for Disease Control and Prevention offers guidance on symptoms and when to contact your medical provider.

Expanded telehealth services

WellFirst Health is currently expanding its coverage of telehealth services. This allows additional methods of health care access for members such as Skype, FaceTime or Zoom.

Breakdown of Telehealth and Virtual Visit

Security tips for accessing health care online

These services applies to our Individual & Family Marketplace, Direct, and SSM Health Employee ASO members.

We encourage using an SSM Health Virtual Visit and our Nurse advice line to limit the potential spread of the virus to those in waiting rooms as well as medical staff.


Everyone should continue to take everyday preventive actions to limit the spread of respiratory illness:

  • Wash hands frequently with soap and water. Use an alcohol-based hand cleaner if soap and water are not available.
  • Cover your nose and mouth with a tissue or the inside portion of your arm when coughing or sneezing.
  • Avoid touching your eyes, nose and mouth to prevent the spread of germs.
  • Clean and disinfect frequently touched surfaces and objects, especially if someone is sick.
  • Stay home if you are sick.

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