Coronavirus (COVID-19)

During this public health emergency, we want to make sure you have updated information on our response to coronavirus (COVID-19) so please check back regularly.

How is WellFirst Health covering COVID-19 testing?

WellFirst Health is waiving in-network cost-sharing, including copayments, coinsurance and deductibles, for COVID-19 diagnostic testing during this public health emergency. We will cover the test and doctor visit at no cost to members when the basis for the visit is related to testing for COVID-19.

As a community health plan, we’re committed to taking the necessary steps to limit the spread of this virus and promote access to screening and testing.

Getting needed care

The U.S. Centers for Disease Control and Prevention offers guidance on symptoms and when to contact your medical provider.

Expanded telehealth services

To limit potential coronavirus risk, WellFirst Health is expanding its coverage of telehealth services. This will allow additional methods of health care access for members, such as Skype, FaceTime or Zoom. This policy applies to our Individual & Family Marketplace, Direct, and SSM Health Employee ASO members.

We encourage using an SSM Health Virtual Visit and our Nurse advice line to limit the potential spread of the virus to those in waiting rooms as well as medical staff.


Everyone should continue to take everyday preventive actions to limit the spread of respiratory illness:

  • Wash hands frequently with soap and water. Use an alcohol-based hand cleaner if soap and water are not available.
  • Cover your nose and mouth with a tissue or the inside portion of your arm when coughing or sneezing.
  • Avoid touching your eyes, nose and mouth to prevent the spread of germs.
  • Clean and disinfect frequently touched surfaces and objects, especially if someone is sick.
  • Stay home if you are sick.

To provide members earlier access to prescription medications, we have relaxed our refill policy. Members can get early refills of maintenance and non-maintenance medications, both at a retail pharmacy and through mail order.

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