WellFirst Health identifies premium credits on your account if you have overpaid a premium or if you have terminated coverage that causes a credit.
- If you have current coverage with WellFirst Health under the same contract, the credit will be applied toward the amount due on your next premium invoice.
- If you prefer a refund check instead you may contact our Customer Care Center to request a refund.
- If you have a new contract with WellFirst Health, the credit will be transferred to your new account and applied toward the amount due on your next premium invoice. If you prefer a refund check instead, you may contact our Customer Care Center to request a refund.
- If you have terminated coverage, and you do not have new contract, we will automatically send the refund check to you.
If benefits are overpaid
If WellFirst Health pays benefits that exceed those you are entitled to, you must repay the excess as soon as we notify you of the overpayment. WellFirst Health may, at our option, recover some or all of the overpayment by reducing subsequent benefits payable or by applying premium refunds due you. WellFirst Health has the right to charge reasonable interest on the delinquent amount.