Business transparency

Understanding our procedures

Learn how we do business. See any of the information below for details. 

About benefits

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Coordination of benefits

If you have coverage from more than one health plan, coordination of benefits helps determine which plan is primary and pays first and which plan is secondary.
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Explanation of benefits

We send you an an EOB statement with details about what medical treatments/services we've paid for you and what you will have to pay, according to your policy.

Additional resources

Grace period and claims pending

Prior authorization timeframes

Out of network liability and balance billing