Patient access faq

How do I know if I can use an application to access my health information?

At this time, members of the below plan types have the opportunity to access their health information using an application:

Medicare
Medicaid
Individual & Family Marketplace plans

I have one of the plan types listed. Do I have to share my health information with an application?

No. While there are many possible benefits to accessing your health information through an application, you should consider the choice carefully. Only use an application that you are comfortable with.

My plan type is not listed, but I want to access my health information through an application.

At this time, we are only supporting the listed plan types. Use the member portal or contact Customer Care with questions about your plan.

My child is under 18. I’m worried that they may share their information with an application I don’t approve of.

In general, WellFirst Health does not permit minors to disclose their health information without a parent’s consent. Minors are not able to authorize the release of their information to an application.

What information do I need to authorize an application to see my health plan data?

If the application you have chosen is registered with WellFirst Health, you will select WellFirst Health from the application. Then you will be presented with an authentication screen to enter your portal credentials.

If you do not have a portal account, there will be a link to WellFirst Health’s website, where you can create a portal account.

Yes. Using your portal account credentials help us protect the privacy of your health information by making sure that you are the only person able to access and share your data.

If I have already authorized one application to see my health plan data, will I have to create another account to authorize a second application?

No. You may use your member portal credentials to authorize as many applications as you wish.

I have authenticated and authorized successfully but I don't see any data or see a discrepancy in the data.

Contact the application developer using the support tool that they have provided on the application. The application developer will try to resolve the issue. If they are unable to, they will contact 1upHealth to troubleshoot together until the issue is resolved.

Your application developer will provide progress of the issue until it is resolved.

I am not able to see data from within the last week.

Recent updates to your claims or clinical data may not appear right away. Check again in one week. If you still cannot ﬁnd the data, contact the application developer via the support mechanism they have provided.

The application developer will try to resolve the issue or contact 1upHealth to troubleshoot together until the issue is resolved. Your application developer will provide progress of the issue until resolution.

Where can I ﬁnd a list of applications that have been approved by WellFirst Health?

WellFirst Health does not recommend any specific application. You should carefully review an application’s privacy policy to make sure you are comfortable sharing your health information with that app.

See the list of applications that has met the requirements to connect with WellFirst Health.

I am a personal representative for another member (parent of a child, legal power of attorney, etc). How do I obtain access to the member's data?

While we plan to offer this in the future, we are not currently able to offer access for personal representatives via applications.

Contact WellFirst Health Customer Care with any questions about the member’s health information.