Contact us

Phone & fax

You can contact us at the following numbers:

• 2023 Individual and Marketplace Plans: 
  866-514-4194 (TTY 711)
• 2024 Individual and Marketplace Plans:
  877-379-7599 (TTY 711)
• SSM Health Employee Health Plan: 877-274-4693 (TTY: 711)
• Medica Employee Health Plan: 833-942-2159
  

Fax

• 608-827-4212
• 2024 Individual and Marketplace Plans: 
  952-992-2583

Hours

• Monday - Thursday:
  7:30 a.m. - 5 p.m.
• Friday: 8 a.m. - 4:30 p.m.

2024 Individual and Marketplace Plans:

• Monday - Wednesday, Friday: 8 a.m. - 6 p.m.
• Thursday: 9 a.m. - 6 p.m. (Closed from 8:00 – 9:00 am for department training)

Mailing

Medica Central Health Plan
PO Box 56099 
Madison, WI 53705 

Medica Central Health Plan
1277 Deming Way 
Madison, WI 53717

2024 Individual and Marketplace Plans:

Medica
Route CW595
PO Box 9310
Minneapolis, MN 555440-9311

Emergency

If you are having a medical emergency, call 911 or go to a nearby Urgent Care or ER.

Find a Location